Unified Communications Working Wonders For Healthcare

Zack Williamson

Zack Williamson

Zack Williamson is a co-founder and CEO of ClarkStaff.com, a remote staffing and business management consulting firm with offices and partners in the US, UK, The Philippines, New Zealand, and Australia. Zack enjoys writing about a wide range of topics from business process consulting and International manpower logistics to digital media and internet marketing. That being said, some people visit his blog to check out the occasional rant about politics, health, music, and more.

Unified Communications (UC) continues to show it’s importance as the healthcare industry transforms with all of the new advances in technology. The growing trend of integrating UC technology into medical providing services is showing no signs of slowing down. The Unified Communications as a Service (UCaaS) market is expected to be worth about $25 billion by the year 2020. The increase in medical care being provided remotely is a key contributor to the high demand in UCaaS.

The healthcare industry greatly benefits from unified communications by providing critical and time sensitive communication channels between patients and providers. The primary goal of UC is bringing together a wide array of communication technologies all into one coordinated delivery. UC incorporates information from email, instant messages, cellphones, videos, voicemails, text messages and web conferencing along with the location of the recipient to deliver information in the most optimum way. The innovations being made in communication platforms have been working wonders in all aspects of the healthcare industry.

Unified Communications Improving Healthcare

  • Telemedicine. Remote healthcare has really benefited from UC by improving the effectiveness of telemedicine to provide proper diagnosis as well as treating illnesses. Using new UC based technology like webcasting physicians are able to effectively have face to face appointments with their patients no matter the distance between them. The 20% annual rise in the webcast solutions market has been mostly attributed to its successful use in providing telemedicine services.
  • Electronic Medical Records (EMR). All healthcare providers are using EMRs now and while there still seems to be some disconnect between the different EHR solutions, UC is definitely bridging the gap. One of the biggest concerns with EMR is privacy and UC provides both restricted access and encryption so all patient data remains secure. UC not only improves EMR security but it also reduces errors in health records.
  • Patient Care. The coordinated communication between different physicians, nurses and other medical staff has been greatly enhanced by UC and is essential to providing the best possible care for patients. Bringing together the different communication technologies has allowed UC to provide real time information that works wonders when it comes to responding to crisis or reacting to the constantly changing conditions that come with delivering healthcare.
  • Clinic Workflow. Having the ability to quickly relay time-sensitive and error-free data with unified communications has proven to be priceless for the healthcare industry. These simple UC solutions have greatly improved the workflow of clinics by increasing the collaboration process for the entire medical staff.
  • Staff Notifications. UC technology is used in mass notification systems that can alert a wide range of people during emergencies which greatly improves the effectiveness of providing life saving medical care. UC ensures notification by delivering these alerts to phones, texts, emails and all other communication methods available within minutes of the event.
  • Exam Results. About a tenth of all abnormal test results were never reported to the patient before UC technology was introduced. Now that exam results are automated with UC there is no longer a possibility of doctors losing track of the numerous tests they order on a daily basis. Results from radiology and labs are automatically updated to a patient’s EMRs and sent to the physicians phone when integrating UC technology.

Healthcare organizations have had a tremendous boost in overall efficiency with unified communication processes. Having real-time, mobile and automated communication solutions have become a real necessity in providing patient care. For this reason, unified communications have been working wonders for healthcare.



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